Returns & Exchanges

At ViVANT, we stand by the quality of our premium electronics and offer a 30-day return window for all items in their original packaging. We aim to ensure your complete satisfaction with every purchase through a streamlined and transparent exchange process.

1

Initiate Your Request

Log into your ViVANT account and navigate to the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of receiving your RMA.

4

Inspection and Refund

Once our technicians verify the device's condition and serial number, your refund will be processed to your original payment method within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing